COVID-19 Membership FAQ

What are the new guidelines for visiting the Science Center?

The Saint Louis Science Center will reopen to the public on June 20. Building capacity & venue capacity has been significantly limited temporarily for your safety. General ticket reservations as well as venue tickets (i.e. OMNIMAX Theater, McDonnell Planetarium) are required to reserve your spot. Please view our safety precautions, reopening plans, and ticketing requirements.
While most of our venues will be open, please note that during this time the Discovery Room will be closed until further notice. View our current & new membership benefits.

Why do I still need a timed ticket reservation if I am a Science Center Member?

Reservations allow us to monitor the occupancy within the Science Center and adequately adhere to physical distancing guidelines. Please view our safety precautions, reopening plans, and ticketing requirements for more information.

Will my membership be extended during closure?

All memberships have been extended. You should have received an email with your new membership expiration date. If you did not, please email memberships@slsc.org.

How do I get refunds on memberships/events?

To request a refund, please contact us at memberships@slsc.org. Please provide your name and member ID, and we will be happy to assist you.

I am a new member or just renewed. When will I receive my physical cards?

Mailing of membership cards will be delayed until the Science Center is able to reopen. If you need a receipt or proof of membership, please contact us at memberships@slsc.org.

Will there still be member events?

Yes. Virtual and onsite member events and registrations will be announced via email and in our member magazine NewScience. If we do not have your email address or your most up-to-date email, please email memberships@slsc.org.

How can I use my Saint Louis Science Center membership card to visit an Association of Science-Technology Center's (ASTC) reciprocal museum?

The ASTC Travel Passport Program entitles Saint Louis Science Center Members to free or discounted admission at more than 300 Association of Science-Technology Center (ASTC) museums.

Members must present their Saint Louis Science Center membership card and photo ID at participating museums to receive reciprocal admission. Click here to view the current list of participating museums. Members are encouraged to call participating museums to verify reciprocal ASTC benefits.

Is my membership tax deductible?

Yes, the following memberships are 100% tax deductible:

  • Science Supporter
  • Individual & Guest
  • Family & Friends
  • Family & Friends PLUS
  • Family & Friends MAX

A portion of all supporting memberships are considered tax deductible:

  • Galileo – The entire gift may be considered a charitable contribution except the value of goods and services calculated at $112.
  • Newton or Einstein – The entire gift may be considered a charitable contribution except the value of goods and services at $101.

Please consult your tax professional.

How do I make a donation or renew during this time?

You can purchase or renew a membership online. You can also make a donation in support of the Science Center.

To make a donation or purchase or renew a membership by check, please mail to:

Membership Services, Saint Louis Science Center
PO Box 953712
Saint Louis, MO
63195-3712

We appreciate your support during this time.

Have a question that isn't answered here?

If you have any other questions not answered here, please contact us at memberships@slsc.org, and we will be happy to assist.

Membership FAQ

How do I purchase a membership?

You may purchase a membership online, over the phone by calling 314.289.4491 or by mailing a check to:

Membership Services, Saint Louis Science Center
PO Box 953712
Saint Louis, MO
63195-3712

Please note that our phone lines are only open during our normal hours of operation. View our current hours of operation.

We appreciate your support during this time.

What are your membership policies?
  • Up to two adults living in the same household may be listed on the membership card.
  • Memberships are nontransferable and cannot be shared between households.
  • Membership benefits are active for one year from month of purchase and cannot be extended.
  • Memberships can be revoked without refund due to improper usage.
  • When visiting, at least one member named on the membership card must be present. Children with adult chaperones should present their parents’ Saint Louis Science Center membership card at the Membership Services Desk in the Oakland Building lobby.
How long does my membership last?

Memberships and all corresponding benefits are valid for 12 months and expire at the end of the month they were purchased. For example, a membership purchased December 15, 2019 would expire December 31, 2020. Due to our closure, all memberships have been extended.

How soon can I visit the museum after I purchase my membership?

We will reopen on June 20.

Membership Services Desk Purchases in the Oakland Building lobby: New Members will receive membership cards, information packet, and all benefits as quickly as possible. Please be aware there is a delay as we begin to get back to a normal operating procedure since closure.

Online Purchases: Benefits can be accessed immediately by showing email confirmation at the Membership Services Desk in the Oakland Building lobby to receive your membership packet and cards.

Phone & Mail Purchases: Please allow 10 business days for mailing your membership card. Please be aware there may be a delay as we begin to get back to a normal operating procedure since closure. Members are also invited to engage with our online museum, keep connected through weekly update emails, and enjoy the exciting digital content through Facebook and Twitter.

Can OMNIMAX® Theater tickets be extended past membership expiration?

Free OMNIMAX Theater tickets expire when membership term expires and cannot be transferred or extended.

 

Will free OMNIMAX® Theater tickets be mailed with my membership card?

All ticket benefits are tracked electronically through the membership cards. Present your membership card to redeem your benefits.

Can Members reserve OMNIMAX® Theater tickets in advance?

All Members receive FREE phone reservations for advanced tickets. Call 314.289.4424. Hold times may vary based on call volume.

How do I use my free parking membership benefit?

All members should scan their member card when they enter the parking lot, members do not need to get a parking ticket.
When leaving, members should scan their cards again to leave the parking lot.

Are membership discounts available?

Seniors, teachers, military personnel and AAA members can present their valid IDs at the Membership Services Desk in the Oakland Building lobby for one applicable discount on the following membership levels:

  • $30 OFF Family & Friends MAX
  • $20 OFF Family & Friends PLUS
  • $10 OFF Family & Friends

Discounts are not available online, by phone or by mail. Discounts cannot be combined with sale promotions.

Can I visit the Saint Louis Science Center without my membership card?

If you are visiting and you do not have a card, present a valid photo ID to the Membership Services Desk in the Oakland Building lobby to access membership benefits. If you have lost your card, please call Membership Services at 314.289.4491 to have a replacement card mailed.

What do I do if I have lost my membership card?

If you have lost your card, please call Membership Services at 314.289.4491 to have a replacement card mailed.

How can I use my Saint Louis Science Center membership card to visit an Association of Science-Technology Center's (ASTC) reciprocal museum?

The ASTC Travel Passport Program entitles Saint Louis Science Center Members to free or discounted admission at more than 300 Association of Science-Technology Center (ASTC) museums.

Members must present their Saint Louis Science Center membership card and photo ID at participating museums to receive reciprocal admission. Click here to view the current list of participating museums. Members are encouraged to call participating museums to verify reciprocal ASTC benefits.

I want to visit one of the Association of Science-Technology Center's (ASTC) reciprocal museums, but I haven't received my Saint Louis Science Center membership card yet. What should I do?

If you plan to visit an ASTC reciprocal science museum before receiving your Saint Louis Science Center membership card, please call the Membership Services Team at 314.289.4491 to request a temporary proof of membership email.

What if I forget my Saint Louis Science Center membership card when visiting an Association of Science-Technology Center's (ASTC) museum?

Please call the Membership Services Team at 314.289.4491 to request a temporary proof of membership email.

Is my membership tax deductible?

Yes, the following memberships are 100% tax deductible:

  • Science Supporter
  • Individual & Guest
  • Family & Friends
  • Family & Friends PLUS
  • Family & Friends MAX

A portion of all supporting memberships are considered tax deductible:

  • Galileo – The entire gift may be considered a charitable contribution except the value of goods and services calculated at $112.
  • Newton or Einstein – The entire gift may be considered a charitable contribution except the value of goods and services at $101.

Please consult your tax professional.

How do I obtain a corporate match for my membership contribution?

Your membership contribution may be increased if your employer offers a Matching Gift Program. This matching donation may elevate your membership level and increase your benefits.

Contact your Human Resources department for information about your company’s Matching Gift program and procedures.

Can the child of a Saint Louis Science Center Member use the membership without a parent present?

Children with adult chaperones should present their parents’ Saint Louis Science Center membership card at the Membership Services Desk in the Oakland Building lobby.

Do you offer a digital version of the NewScience member magazine?

The Saint Louis Science Center is a committed steward of the environment. We are proud to offer an interactive version of NewScience as well as a downloadable PDF.

Does the Science Center make charitable donations to community fundraising events?

The Saint Louis Science Center is proud to support donation requests for charitable fundraisers. If you would like the Science Center to consider your event or cause for a donation, please complete our Donation Request Form. Our charitable donations are limited due to the high volume of requests.

Can’t find an answer to your question?

Contact us, call 314.289.4491, email memberships@slsc.org or visit the Membership Services Desk in the Oakland Building lobby.